That provoked me to go and buy a new Win10 laptop.
I had previously purchased Luminar 4 but couldn’t get it to run on my Windows 7 laptop. I paid for the pre-purchase and have been waiting for a couple of months. My point is: Don't tell 'paying customers' it is 'ready for download' and NOT say it is 'still beta' YES, it still might be 'Beta', BUT, the company should be 'upfront' with that information in 'full disclosure'
But, the Director of their online Education, Robert Vanelli, during an official video on Youtube, straight-out told viewers that the software download was 'linked' in their Skylum Account and that the first 30k Pre-Order subscribers who bought before Sept 30th, had permission and were allowed to do the download. The official version, even for pre-purchases is not due to be released until Tuesday morning. Oh no! AI not working? How ever will you be able to make beautiful photographs? Upon reaching out to Tech Support, the problems began.Īlso of the above said, NOT a word from the Corporate Headquarters on the issue or problems I downloaded mine on the 8th of Dec and had problems. And this was announced by their 'Director on Online Education', Mr. I did the pre-order back in July, Followed one of the Beta Testers on youtube who said the 'public release' would be 12/15.Īfterward, the company actually make the software available for some 30K pre-orders via their individual Skylum account. Yes, your info is pretty much correct but. And, it could be that their tech support is working on that, important to them, release.īS. Granted, they are saying it will be released in a couple days. In other words, they are saying that it is not ready for prime time. I googled for their website and it says I can pre-order for the pending release. I believe it is time for Skylum to come out with a public announcement admitting their software is NOT ready for 'Prime Time' publication, that it is still 'in Beta' format, and they should beg for the publics understanding.ĪND, of course, there will be those where the software does work, and I do understand that is "OK" I have also been monitoring their "Luminar and Skylum Issuse" Facebook page and I have notice many, many similar complaints and a lot of very unhappy people The Entire 'Main Menu' does NOT work for me in Windows 10. I have downloaded two additional updates and NO Fix yet. This is NO way to run a 'Major Software Company' and I am about to ask for my money back. I have just sent them a 'third' email and will probably have to wait another 44 hours before I hear from them again ? They DON'T have a Ph# for Tech Support.Īll of the above boils down to their 'Tech Support' SUCKS They can NOT find the 'stuff' you send to them via Dropbox I started my 'Request' on Dec 9, and now, on Dec 13, I still have NO Answers ? I have gotten two responses from them and in EACH case, it has taken either 44 hours or 43.5 hours for them to 'write back to me' I have requested 'help' via their support email service. I am starting to get "P.O.'ed" Skylum & Tech Support. I download the software back on Dec 8th, and have had No 'Operational function' with the Main Manu:Ĭontacted their Tech Support on Dec 9th via email. I am still having problems with my Luminar AI and Not much help from Tech Support For those of you who have either bought Luminar AI, considering it.